Getting crazy of the windows errors

Getting crazy of the windows errors

Postby borgqueenx » Fri Jun 10, 2011 12:30 pm

Many times i get that windows does not regonise the usb hardware when connecting the riya. then after 10 disconnects, connects to random usb ports on my notebook it starts the work again.

a restart doent work either.

Is there a solution to this?
borgqueenx
 
Posts: 2
Joined: Sat Apr 16, 2011 11:04 am

Re: Getting crazy of the windows errors

Postby _LSX_ » Tue Sep 13, 2011 12:04 am

I'm out of ideas, you probably should contact RIYA directly. Here is their website:
http://www.riyalasers.com/
Hopefully they will be able to help diagnose your hardware.
_LSX_
 
Posts: 59
Joined: Wed May 25, 2011 11:14 am

Re: Getting crazy of the windows errors

Postby _LSX_ » Fri Sep 16, 2011 12:13 am

You're in luck! Tonight I came across a Lite unit that was doing this occasionally and went to investigate. It turns out the USB connector was malformed, with at least one of the pins sunk below the surrounding plastic housing. If you look straight down the end of the USB connector, you should be able to see the 4 golden USB pins sticking up just a bit from the plastic encasement. If you don't, this is probably the problem and a replacement cable/end connector will solve it. Let RIYA know this, and they can provide the best repair options.
_LSX_
 
Posts: 59
Joined: Wed May 25, 2011 11:14 am


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